Refund & Cancellation Policy

Service Nature

QB Bookkeeping Services provides digital and remote bookkeeping software support services. No physical products are sold or shipped.

Refund Policy

• Payments made for annual service plans are non-refundable once services have been delivered or initiated
• Refund requests are reviewed only if:
• No service has been provided, and
• The request is made in writing within the applicable cooling-off period (where required by law)

Partial Refunds

Partial refunds are not guaranteed and are assessed case by case, based on:

• Services already delivered
• Time spent
• Resources allocated

Cancellation Policy

• Clients may cancel future services by submitting a written request
• Cancellation does not automatically entitle the client to a refund
• Access to services will continue until the end of the paid service period unless otherwise agreed

Chargebacks

Initiating a chargeback without contacting us first may result in service suspension and submission of service evidence to the bank.

Policy Updates

QB Bookkeeping Services reserves the right to update this policy at any time. Continued use of services constitutes acceptance of the updated policy.