Purpose

QB Bookkeeping Services is committed to minimizing chargebacks and resolving billing concerns transparently and professionally.
This Chargeback Prevention Policy outlines the steps we take to prevent disputes and protect both our clients and payment partners.

Preventive Measures

We implement the following controls to reduce chargeback risk:

• Signed Credit Card Authorization Form prior to charging
• Clear disclosure of pricing, billing cycle, and service validity
• Detailed invoices for every transaction
• Service Delivered Confirmation obtained after service completion
• Secure delivery of services via remote access, email, and ticket systems
• Maintenance of service logs, communication records, and access history

Customer Communication

Clients are encouraged to contact our support team directly for any billing or service-related concerns before initiating a dispute with their bank. Most issues can be resolved quickly through direct communication.

Dispute Resolution

In the event of a chargeback:

• We provide written authorization, invoices, service logs, and delivery confirmation
• Evidence is submitted within the processor’s timeline
• We cooperate fully with banks and payment processors

Contact

All billing inquiries should be directed to: billing@qbbookkeeping.services